Privacy Policy & Terms of Service

The Tenant Company
Effective Date: 30 September 2022

The Tenant Company (“Company”, “we”, “our”, or “us”) operates as a global rental assistance platform designed to help tenants identify suitable accommodation opportunities through our research network and digital infrastructure.

By using our website, services, or communication channels, you agree to the terms outlined in this policy.

 

1. Platform Role & Service Positioning

The Tenant Company operates as a technology-driven rental assistance platform that helps connect prospective tenants with property providers worldwide.

Our services may include:

  • Property research and listing aggregation

  • Rental opportunity recommendations

  • Tenant support and guidance

  • Facilitating communication between parties

  • Process coordination support

The Tenant Company acts solely as an independent service platform and does not own, lease, manage, or control any listed properties.

While we aim to maintain quality standards in the information we provide, property providers remain independent third parties.

 

 

2. Independent Third-Party Relationships

Property owners, landlords, and agents listed or introduced through our platform operate as independent third parties.

The Tenant Company:

  • Does not act as an agent of the tenant or landlord

  • Does not become a party to rental agreements

  • Does not control third-party conduct

  • Does not guarantee third-party performance

Any rental agreement entered into is strictly between the tenant and the property provider.

 

 

3. Quality Standards & Verification Approach

We aim to maintain professional standards by:

  • Screening available rental opportunities through research processes

  • Removing suspicious listings when identified

  • Providing general safety guidance to tenants

However, due to the nature of global rental markets, The Tenant Company cannot warrant that:

  • Listings will always remain available

  • Information will always remain unchanged

  • Property providers will perform as expected

Tenants are expected to perform reasonable due diligence before entering agreements.

 

 

4. Tenant Due Diligence Expectations

As part of responsible renting practices, tenants are expected to:

  • Independently verify property suitability

  • Review rental terms carefully

  • Confirm ownership or authorization

  • Ensure payment security

  • Review contracts before signing

The Tenant Company provides assistance but cannot replace independent decision making.

 

 

5. Service Fees & Commercial Terms

Service fees charged by The Tenant Company relate to:

  • Property sourcing work

  • Research effort

  • Platform usage

  • Tenant assistance services

  • Professional facilitation

Fees are charged for services performed, not rental outcomes.

Because services involve time, data access, research work, and introductions already completed, service fees remain non-refundable once delivery obligations have been fulfilled.

 

 

6. Payments & Financial Transactions

The Tenant Company does not collect, hold, or process rental payments between tenants and property providers unless explicitly stated through a separate written agreement.

Any payments made directly to landlords, owners, or agents remain outside the operational control of The Tenant Company.

We strongly encourage secure payment practices and documented agreements.

 

 

7. Limitation of Liability

To the maximum extent permitted by applicable law, The Tenant Company shall not be liable for:

  • Property condition issues

  • Listing inaccuracies

  • Third-party misrepresentation

  • Rental agreement disputes

  • Financial losses from third-party dealings

  • Delays, cancellations, or availability changes

  • Conduct of tenants or property providers

Our total liability, under any circumstance, shall be limited strictly to the service fee paid for platform services.

 

 

8. Platform Nature of Service

The Tenant Company provides an information and facilitation platform, not property management services.

We do not:

  • Control rental terms

  • Hold property keys

  • Manage deposits

  • Enforce agreements

  • Supervise property condition

  • Mediate legal disputes unless voluntarily assisting

Our involvement is limited to assistance and facilitation support.

 

 

9. Information Collection

We may collect:

  • Identity information

  • Contact details

  • Rental preferences

  • Communication history

  • Device and usage data

This allows us to deliver relevant rental assistance services.

 

 

10. Use of Information

Information may be used for:

  • Service delivery

  • Tenant support

  • Communication

  • Platform improvement

  • Risk monitoring

  • Fraud prevention

 

11. Data Sharing

We may share relevant details with:

  • Property providers for rental coordination

  • Service partners assisting service delivery

  • Authorities if legally required

We do not sell personal data to unrelated advertisers.

 

 

12. Service Availability Disclaimer

We do not guarantee:

  • Continuous platform availability

  • Error-free operation

  • Immediate responses

  • Rental success outcomes

Services are provided on a commercially reasonable efforts basis.

(This is very strong legal wording used globally.)

 

 

13. Indemnification Clause (Very Important Protection)

By using our services, clients agree not to hold The Tenant Company liable for disputes arising from third-party interactions and agree to indemnify the company against claims resulting from misuse of platform information.

(This is a very strong legal shield used by Airbnb and marketplaces.)

 

 

14. Service Termination Rights

The Tenant Company reserves the right to:

  • Refuse service

  • Suspend access

  • Remove users

  • Decline requests

If misuse, abuse, or suspicious activity is detected.

 

 

15. Cookies & Tracking Technologies

We use cookies and analytics to improve platform performance and user experience.

Users may control cookies through browser settings.

 

 

16. User Rights

Users may request:

  • Data access

  • Corrections

  • Deletion (where legally permitted)

  • Communication opt-out

 

17. Policy Updates

We may update these terms periodically to reflect operational, legal, or service changes.

Continued use of services indicates acceptance of updates.

 

 

18. Contact Information

The Tenant Company

Email: info@thetenantcompany.com
WhatsApp: +91-7015319879

 

 

Professional Service Disclaimer

The Tenant Company operates as a rental assistance platform providing property search support and tenant guidance services.

We do not act as property owners, brokers, or contracting parties in rental agreements. All tenancy agreements are executed directly between tenants and property providers.

Our responsibility is limited to providing professional assistance services through our platform.