Privacy & Service Policy

Effective Date: 30 September 2022

At The Tenant Company, we value the trust our clients place in us. We are committed to providing a structured and professional property assistance service while maintaining transparency about our role in the rental process. This policy explains how we operate, how we handle your information, and how we support clients throughout their property search journey.

 

 

1. Our Service Model

The Tenant Company operates as a property assistance and tenant support platform that helps individuals find suitable rental accommodation through our network and research systems.

We assist clients by:

  • Identifying suitable rental options based on requirements
  • Sharing curated property opportunities
  • Facilitating introductions with property owners or authorized representatives
  • Providing guidance on the rental process

While we remain actively involved in assisting clients during their search process, the final rental decision, agreement terms, and transaction execution remain directly between the tenant and the property provider.

 

 

2. Client Support & Due Process

The Tenant Company encourages a safe and informed rental process and advises all clients to:

  • Personally review the property (physically or virtually)
  • Confirm ownership or agent authorization
  • Review rental agreements carefully
  • Complete proper documentation before payments

While we make reasonable efforts to share quality leads and information, final verification and transaction decisions remain subject to the client’s independent satisfaction and approval.

 

 

3. Service Fees

The Tenant Company charges a professional service fee for:

  • Property research and shortlisting
  • Tenant assistance services
  • Owner/agent introductions
  • Rental process guidance

This fee covers the professional effort, platform resources, and assistance provided during the search process.

Once the requested property contacts or assistance services are delivered, the service is considered completed. Service fees are therefore non-refundable as they relate to time, research, and facilitation already performed.

 

 

4. Information We Collect

To provide better service we may collect:

  • Basic contact details (name, email, phone number)
  • Rental preferences and requirements
  • Communication records
  • Technical website usage data

This information helps us provide more relevant property assistance.

 

 

5. How We Use Information

We use collected information to:

  • Provide suitable property matches
  • Coordinate communication with property providers
  • Improve service quality
  • Maintain service records
  • Prevent misuse or fraudulent activity

 

6. Information Sharing

To assist in your rental search:

  • Relevant contact details may be shared with property providers for rental coordination
  • Information is only shared when necessary for service delivery
  • We do not sell personal data to unrelated third parties
  • Information may be disclosed if required under applicable law

 

7. Service Scope

The Tenant Company remains committed to assisting clients in their rental search process. However, certain elements remain outside operational control, including:

  • Final agreement terms between tenant and owner
  • Property condition after handover
  • Financial transactions executed directly with property providers
  • Post-agreement disputes between parties

Our role focuses on assistance, coordination, and introductions rather than direct control of third-party transactions.


8. Cookies & Tracking

We may use cookies and analytics tools to:

  • Improve browsing experience
  • Understand user preferences
  • Improve website performance

Users may disable cookies through browser settings.

 

 

9. Your Rights

You may request:

  • Access to your stored data
  • Corrections if information is incorrect
  • Removal of your data (where legally permissible)
  • Withdrawal from communications

 

10. Contact Information

For support or questions:

📧 Email: info@thetenantcompany.com
📞 WhatsApp: +91-7015319879

 

 

11. Policy Updates

We may update this policy periodically to reflect service improvements or regulatory changes. Updated versions will be published with a revised effective date.

 

 

Service Disclaimer

By using The Tenant Company services, clients acknowledge that we act as a professional rental assistance and facilitation platform supporting the property search process.

Rental agreements, financial transactions, and final tenancy terms remain directly executed between tenants and property providers. The Tenant Company provides assistance and coordination services but does not act as a contractual party in rental agreements between third parties.